Support

Tap the "Forgot password" link on the sign-in screen and enter your registered e-mail address. We send you a reset link; when you tap it, a page opens where you can set your new password.

If the e-mail hasn't arrived, check your spam / junk folder first. If you don't remember which address you signed up with, write to us.

There are two separate settings, and one does not replace the other:

1. Your phone's notification permission. If you chose "don't allow" during setup, notifications never reach your phone. When the app notices this, it shows a warning strip and an "Open settings" button on the notifications screen; turn the permission on there and come back to the app.
2. In-app notification preferences. Under Profile → Notifications you can choose which topics you want notifications about.

Even if a phone notification doesn't arrive, your notifications are not lost: they stay in the notification list when you open the app.

One side enters the score and the other confirms it. If your opponent doesn't confirm, the match is confirmed automatically after 48 hours by default and counts towards the ratings; this time may vary with the tournament or club setting.

If the score was entered incorrectly, don't confirm it — dispute it. If a confirmed match has a mistake, write to your club manager or to us: records are not deleted, corrections are made with a reversing entry, so the history stays auditable.

LRS is calculated from the results of your matches and the level of your opponents. Beating a stronger opponent raises your rating more; losing to a weaker one lowers it more.

In your first matches the rating moves faster: the system doesn't know your level yet. It settles after a few matches.

In the app's Tournaments section you can see open tournaments by city and club, and apply with the join button. The tournament's capacity, entry fee and registration deadline are on the tournament page.

You can also see open tournaments without signing in on the website.

For club registration, tournament management and transferring your old match records, see the For Clubs page or write directly to kulup@lokaltenis.com.

Basic use is free. The premium membership is optional and is purchased through the app store.

Cancellation and refunds go through the store: you cancel the subscription from your App Store or Google Play account, and refund requests are subject to the store's refund rules. We have no separate charging or refund process for subscriptions.

Tournament fees and court bookings are paid by card through Lokaltenis; the refund rules on cancellation are on the Delivery and Refunds page.

Details: Terms of Use.

You can delete your account from inside the app. If you can't access the app, write to hesap-silme@lokaltenis.com.

Which data is deleted, which is kept for how long, and why: Account deletion page.

The Privacy Policy explains which data we process and why. You can send your access, correction and deletion applications under the KVKK to gizlilik@lokaltenis.com.

The legal response time for KVKK applications is 30 days at most.

Try these in order:

1. Close the app completely and open it again.
2. Check the store for an update.
3. Check your internet connection (mobile data ↔ Wi-Fi).
4. Restart your phone.

If the problem continues, write to us with the details above (phone model, operating system and app version).