Pre-Information Form
Last updated: 31 October 2026 · Document version: LT03-2026-10-31-01
This is an informational translation. If it conflicts with the Turkish text, the Turkish text prevails. Read the Turkish text
Order-specific details (transaction number, time of presentation, service, place, time and amounts) are filled in on the payment screen for each transaction.
1. Provider, intermediary and buyer
Service provider: the name or full trade name, full address, phone, e-mail, tax/registry details and KEP address if any are shown on the transaction screen. For the court service, the club operator; for Mnasoft’s own digital service, Mnasoft’s actual legal identity is given.
Intermediary platform or operator of its own service: Mnasoft Yazılım ve İnovasyon Hizmetleri. Etiler Mah. Akgören Sk. No:7 Beşiktaş/İstanbul. +90 537 465 65 97. destek@lokaltenis.com. The role in the transaction (provider or intermediary) is shown on the transaction screen.
Buyer: name and surname (trade name where necessary) and the necessary contact and invoicing details. If payment is made on behalf of someone else, the actual recipient of the service and the person paying are shown separately. For commercial/professional purchases by a club, the relevant club agreement is used.
2. Service and total price
| Transaction field | Order-specific information |
|---|---|
| Service | Tournament entry, court or digital organisation, and its explicit scope |
| Provider and physical organiser | The identity of each and the performance each is responsible for |
| Place and time | Club/court, start, end, time zone |
| Participation and technical requirements | Rules, device/operating system, internet and compatibility information |
| Service price including taxes | Amount (TRY) |
| Separate platform service, if any | Explicit scope and amount including taxes, or “none” |
| Other mandatory costs and deposit | Description, amount, refund/release conditions, or “none” |
| Discount and coupon | Distinction between promotion and coupon from an earlier refund, and the amount |
| Total payable | Total (TRY); no undisclosed mandatory charge is added later. |
| Payment and confirmation | Card, bank transfer or payment at the club; time limit; confirmation method |
There is no shipping or physical delivery. The booking appearing in the account and the court or tournament actually being provided are separate stages. The activation time of the digital service and the date and time of performance of the dated service are shown on the transaction screen. For bookings requiring club approval, payment is collected after approval. If the service becomes impossible to provide, the price collected is refunded.
3. Withdrawal and contractual cancellation
Only the option that applies is shown, by selecting the explanation that fits the order:
Dated court/tournament: The service is a leisure service provided on a specific date/period; the statutory exception to the right of withdrawal under art. 15/1-g of the Distance Contracts Regulation applies. The deadline for free contractual cancellation and the refund percentage and amount for later cancellation are shown on the transaction screen. This rule does not remove the rights relating to cancellation by the provider, a material change of date and defective service.
Digital service: Unless a statutory exception applies, you can withdraw without giving reasons within 14 days of the contract being concluded. If you want the service to start before this period ends, a separate, unticked consent specific to that service is obtained, and you are told clearly that, once performance has started, the right of withdrawal cannot be used under art. 15/1-h. For services that are genuinely performed instantly, art. 15/1-ğ is explained only in line with the actual scope of performance. If early performance is not chosen, activation is scheduled for 14 days later; the date is shown on the transaction screen.
Withdrawal, cancellation and complaint requests can be sent from the transaction/help area in the app, to destek@lokaltenis.com, or by other legally sufficient means. Sending the notice within the statutory withdrawal period is enough. Using the sample withdrawal form is not mandatory.
4. Refunds and remedies
Where a money refund is due, the amount is refunded free of charge in a manner suited to the means of payment. A coupon applies only if it is chosen separately after the money-refund option has been shown. For statutory withdrawal refunds the periods in the legislation apply; for termination/price reduction due to defective service, the rule of immediate refund applies. If performance becomes impossible, notice is given within three days and payment is returned within 14 days of the notice at the latest. Other contractual refunds are made within 14 days at the latest, subject to any shorter mandatory period.
The consumer may apply to the competent consumer arbitration committee or consumer court according to the value of the dispute. Mandatory mediation applies where required. This form, the contract and the cancellation terms are sent to the buyer, together with the transaction values, as a storable copy.